Tag Archives: Mathew Ingram

Mathew gets it

Mathew gets it:

I’m sure when Bill Gates looks at the iPad or the iPhone, he thinks about all the features it doesn’t have, or all the things that it can’t do. But no one else thinks about those things — all they are interested in is what they can do, and how much fun it is doing them, and how appealing those devices are. And that is one of Steve Jobs’ biggest gifts to the world of technology and design.

(from Steve Jobs and why technology doesn’t matter — Tech News and Analysis)

How does Google work out ROI on Chrome?

Google is gaining market share with Chrome. But is it actually making any money off it? That’s the question that came into mind when I read Mathew Ingram‘s story on GigaOm about Chrome’s rise in share.

In particular, I found this part interesting:

“StatCounter said that in May, usage of IE 6 fell below the 5 percent mark in the U.S. and Europe for the first time, with overall usage of Internet Explorer at around 53 percent, while Firefox remained relatively flat at about 31 percent. Chrome’s share rose to 8.6 percent from the 6 percent mark at the beginning of the year.”

This rise in share is, I suspect, at least in part down to Google’s decision to use print (yes, print) ads to increase the awareness of Chrome as an alternate to Internet Explorer. Certainly, it’s one factor which is spreading knowledge of Chrome beyond the usual geek enclaves. Continue reading

If people don’t want journalism, we have no right to make them have it

I’ve been partially watching, partially taking part in a debate on Twitter over the future of news (what else?). It began with a tweet from John Robinson:

Tired of the media obsession with Tiger? Me too. Yet people are fascinated with it. Serve the audience or ignore ‘em & move on?”

I’m bored of Tiger too, so amen to that. Then it got interesting, as my blogging friend Mathew Ingram added his perspective:

that’s the eternal debate — give people what they want to read about, or give them what you think is important?”

Jordan Furlong added this:

It’s not a debate: you give people what they need. That’s journalism. Giving them what they want is entertainment.”

Mathew responded:

so giving people what they need is journalism — how do we know what they need?”

From my perspective, deciding what people need is simple: They tell you what they need through the merry actions of the free market. There are other ways of deciding of course, but the only other valid one is “one person, one vote” – otherwise known as democracy. And that tends not to work well for deciding what should be lead story on page six.

Mathew’s response was to differentiate between “need” and “want”:

I disagree when it comes to news – I think more people would pay for news they want (gossip) than news they need (reporting)”

And that, I think, is where the real problems start. Once you start to divide things into “what people want”  and “what people need”, you end up in a kind of paternalism, where you decide as a journalist what people should be reading. Jordan actually summed up this perspective on what journalism should be in another of his tweets:

Journalism is exercise of judgment on deliverables for civic literacy. Not a market need; it’s an enabler of effective citizenship”

If ever there was a description of how to suck the life, soul and fun out of journalism, that is it. It moves journalism out of the real world and makes it into something like a branch of the civil service, spooning out “the truth” into ears that don’t really want to listen. It basically says “people don’t want to buy it, so we’ll give it to them whether they want it or not. They’ll be grateful!”

Would you read a newspaper that was all about “civil literacy”? I’m interested in politics and society, but even I would avoid something like that like the plague. This is a form of puritan reductionism for publishing, dividing the world neatly into “things people want” and “things people don’t want but need to hear, so by God we’ll sit them in Church on Sundays and read it all out to them. They need it.” It treats readers as children, who need to be spoonfed their medicine because it’s good for them, but don’t understand why they need it.

The fact is that the best journalism has always been about entertainment as much as information, because entertainment is story telling, and story telling is about provoking an emotional response – and that’s the first, best way to help people understand and engage with the world. John Pilger’s reports from Cambodia were incredibly good journalism not only because of the facts he uncovered, but because of the tools that he used to provoke emotional engagement. He told the story.

Yes, sometimes people don’t know what they want until they hear it. If your idea of deciding what should be in newspapers is just “whatever the readers say they want in a focus group”, you’re in the wrong business.

But if you treat journalism as some kind of “enabler of effective citizenship” you will never produce stories which are compelling, interesting, provoke real emotion – and yes, which entertain too.

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