I’m currently downloading another copy of Onfolio to reinstall, despite my earlier move to Bloglines. Why? Because I’m now very impressed by the company’s customer service.
Last night I emailed in a bug report, as I’d been trying to capture an email from Outlook into Onfolio. The capture had failed, because – I think – it was an old NewsGator item rather than a proper email. Then a few minutes ago I got an email from a real live QA person at Onfolio, asking for more details on what went wrong so they can fix it.
That’s impressive – so I’m going to reinstall the product and see if I can find and help fix the bug.