Impressive stuff from Onfolio

I’m currently downloading another copy of Onfolio to reinstall, despite my earlier move to Bloglines. Why? Because I’m now very impressed by the company’s customer service.

Last night I emailed in a bug report, as I’d been trying to capture an email from Outlook into Onfolio. The capture had failed, because – I think – it was an old NewsGator item rather than a proper email. Then a few minutes ago I got an email from a real live QA person at Onfolio, asking for more details on what went  wrong so they can fix it.

That’s impressive – so I’m going to reinstall the product and see if I can find and help fix the bug.