Tom blogs about Matt Webb’s experience with Apple UK’s customer support. In my experience, Matt’s not alone – when I was editor of MacUser I spent far too much time trying to help people traverse the labyrinth that is Apple’s customer support – and the worst experience of the lot was always with the Apple Online Store, who’s customer service is appalling.
Having said that, this is not an Apple problem alone. Virtually every company in the technology industry plays fast and loose with the rights that UK law grants to consumers. One tip: always, always buy anything worth over £100 with a credit card, nota debit card. Credit card companies are jointly and seperately liable if the product goes wrong, and, therefore, if a company starts getting sticky and refusing to replace your computer, you can start hassling them as well.