Tom blogs about Matt Webb’s experience with Apple UK’s customer support. In my experience, Matt’s not alone – when I was editor of MacUser I spent far too much time trying to help people traverse the labyrinth that is Apple’s customer support – and the worst experience of the lot was always with the Apple Online Store, who’s customer service is appalling.
Having said that, this is not an Apple problem alone. Virtually every company in the technology industry plays fast and loose with the rights that UK law grants to consumers. One tip: always, always buy anything worth over £100 with a credit card, nota debit card. Credit card companies are jointly and seperately liable if the product goes wrong, and, therefore, if a company starts getting sticky and refusing to replace your computer, you can start hassling them as well.
MacMinute | Reporter’s Notebook: A dreary start to Macworld
As I dropped by the new, US$800 million Boston Convention Center late Monday afternoon, I was struck by the lack of “signage” proclaiming the event.
It’s a shame that Apple decided, for its own reasons, not to back this show. I have many fond memories of the couple of Boston Macworld’s I went to, as well as the New York shows which followed on from it.
Mary Jo Foley: Longhorn and Tiger: Who’s Copying Whom?
“But there’s an even more fundamental question at stake in the Tiger vs. Longhorn debate: Who CARES who is copying whom?”
Loren points out that Amazon is already taking orders for two Portable Media Center devices in the US. These aren’t really iPod competitors – the idea of a video iPod is way off the mark - but Microsoft’s attempt to create an entirely new class of device.
I had my hands on a prototype briefly earlier this year, and they’re interesting. If I had a Media Center PC, I could see myself buying one – as long as the synchronization software supports formats other than Windows Media for video.
Possiblye the geekiest job ad ever made.
Dennis Cheung points to a Microsoft document on working with Exchange Server with Office 2004 for Mac. Apparently, support for Exchange is much improved in this release.
John Gruber has some great stuff about Spotlight, in Daring Fireball: Spotlight on Spotlight.
Incidentally, Tiger is good. Reallygood. Of course, it’s not ready for primetime yet and there are lots of unresolved bugs, some quite nasty. But moving back to Panther after using Tiger for a while was painful. I wanted Spotlight. I really, really wanted it. Roll on the full release.
BarlowFriendz: Postponing Democracy
Even if Al-Qaeda were to pop off a tactical nuke on Wall Street November 1, reducing me and lower Manhattan to our elemental constituents, I would want the election to proceed on schedule. I vote absentee anyway.
iPod popularity may put a damper on copy-protected CDs
“If you look at the 500 or 600 customer service comments we’ve gotten, you see that 80 percent of them have to do with iPod compatibility,” said SunnComm International Chief Executive Officer Peter Jacobs, whose technology was loaded on last month’s chart-topping Velvet Revolver disc. “The rest are, ‘Why can’t I do what I want with my music.’ And a lot of those are really iPod questions too.”
Mary Jo Foley reports on Apple’s tools in Tiger for migrating from Windows NT, in “Apple Makes a Play for NT Orphans“. eWeek’s been doing a lot of coverage on Tiger, including my own piece on Automator.